Privacy Policy — okdaj

Overview

This Privacy Policy ("Policy") describes how okdaj ("Platform", "we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("you", "Player") who access or use the services available at okdaj.org. This Policy forms part of the overall agreement between you and okdaj and should be read alongside the Terms and Conditions.

By registering an account or continuing to use the okdaj platform, you acknowledge that you have read this Policy in full and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the platform immediately and may request deletion of your data by contacting our support team.

Privacy at a Glance

Information We Collect

okdaj collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically when you use the platform; and from approved third-party payment and verification providers. The categories of personal data we collect are described below.

How We Use Your Information

okdaj processes your personal data only for defined, legitimate purposes. We do not use your data for any purpose not listed in this Policy without first obtaining your consent. The primary purposes for which your data is used are as follows.

• To create and manage your account, verify your identity, and fulfil KYC obligations required for responsible gaming and financial compliance.
• To process deposits, withdrawals, and other financial transactions securely and accurately through our supported payment channels including bKash, Nagad, and Rocket.
• To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and any other behaviour that violates our Terms and Conditions.
• To provide customer support, respond to your enquiries, resolve disputes, and communicate important account-related information such as security alerts and policy updates.
• To personalise your experience on the okdaj platform, including tailoring game recommendations, promotional offers, and content based on your account history and preferences.
• To meet our legal and regulatory obligations, including age verification, responsible gaming requirements, anti-money-laundering reporting, and co-operation with lawful requests from regulatory or law enforcement authorities.

We process your data on the legal bases of contractual necessity (to perform the services you have requested), legitimate interest (to protect the platform and its users), legal obligation (to comply with applicable laws), and, where required, explicit consent (for certain marketing communications, which you may withdraw at any time).

Sharing & Disclosure

okdaj does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below and only to the minimum extent necessary for the stated purpose.

• Payment Processors: We share the minimum financial data required to process your transactions with our approved payment partners, including mobile banking operators and card networks. These partners are bound by their own privacy and security obligations.
• Identity Verification: We may share identity documents and personal details with third-party KYC and age-verification service providers to fulfil our regulatory obligations. All such providers are vetted and operate under strict confidentiality agreements.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to prevent serious harm, fraud, or criminal activity.
• Technology Service Providers: We use trusted technology vendors for hosting, analytics, fraud detection, and customer support tooling. These vendors access only the data necessary to perform their contracted function and are prohibited from using it for any other purpose.

Where data is shared with third parties outside Bangladesh, okdaj takes reasonable steps to ensure that appropriate data-protection safeguards are in place, consistent with the standards applied within this Policy.

Cookies & Tracking

okdaj uses cookies and similar tracking technologies to operate the platform, maintain your login session, and gather aggregate analytics about platform usage. Cookies are small text files stored on your device. The types of cookies we use are described below.

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language preference. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to collect anonymised data about how users interact with the platform — including which pages are visited most frequently and how users navigate between sections. This data is used exclusively to improve platform design and performance.
• Functional Cookies: Store your preferences, such as notification settings and display choices, so that the platform behaves consistently across visits. These cookies do not track activity outside the okdaj platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use certain features of the platform. We do not use third-party advertising cookies or share cookie data with advertisers.

Data Retention

okdaj retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in any event for the minimum period required by applicable law. Account data, transaction records, and KYC documentation are retained for a minimum of five years following account closure to satisfy anti-money-laundering and regulatory record-keeping requirements. Communications and support records are retained for three years from the date of the relevant interaction.

Technical usage data such as log files, IP addresses, and session records are retained for a maximum of 12 months and are then permanently deleted or anonymised. When your account is closed at your request, we will delete or anonymise your personal data within a reasonable period, subject to any overriding legal retention obligations.

Your Rights

As a user of okdaj, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team using the details at the end of this Policy. We will respond to all verified requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data okdaj holds about you at any time.
• Right to rectification — if any personal data we hold is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and where no overriding legal retention obligation applies.
• Right to restriction — you may request that we limit the processing of your data in certain circumstances, for example while a dispute regarding the accuracy of your data is resolved.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights may be subject to limitations where okdaj has a legal obligation to retain or process your data, or where exercising the right would prejudice the rights of other individuals. We will always explain our reasoning clearly if we are unable to fulfil a request in full.

Security

okdaj employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and multi-factor authentication for administrative systems.

While okdaj takes all reasonable steps to protect your data, no method of electronic transmission or storage is entirely without risk. You are responsible for keeping your own login credentials secure and for notifying us immediately if you suspect that your account has been accessed without your authorisation. In the event of a data security incident that may affect your personal data, okdaj will notify you promptly and take all necessary remedial action.

Third-Party Links

The okdaj platform does not contain outbound links to third-party websites for commercial or affiliate purposes. Where references to payment providers or game studios appear on the platform, these are informational and do not constitute endorsement of those parties' privacy practices. okdaj is not responsible for the data-handling practices of any third-party service whose infrastructure we use to deliver our platform — each such provider is subject to its own privacy policy and contractual obligations to okdaj.

Changes to This Policy

okdaj reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data-processing practices, legal obligations, or platform features. When we make material changes, we will post the updated Policy on this page with a revised "Last Updated" date and, where the changes are significant, notify you directly by email to the address registered on your account.

Your continued use of the okdaj platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the changes, you should cease using the platform and may request closure of your account by contacting our support team. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okdaj handles your personal data, please contact our privacy team. We are committed to addressing all data-related enquiries promptly and transparently.